SUPPORT
Support Center
We're here to help with technical support, warranty, downloads, and any questions you may have.
Technical Support
Get help with product setup, configuration, and troubleshooting
Warranty Information
Learn about warranty coverage and claim process
Downloads
Access datasheets, manuals, firmware, and software
Product Manuals
Browse our library of product documentation
FAQ
Find answers to commonly asked questions
Repair / RMA Request
Submit a repair or return merchandise authorization
Frequently Asked Questions
Are your products genuine Dahua?+
Yes, all our products are 100% genuine Dahua with verified serial numbers and full manufacturer warranty.
Do you provide installation services?+
Yes, we provide professional CCTV installation services islandwide. You can book an installation through our installation request page.
What is the warranty period?+
Warranty periods vary by product — cameras typically come with 2 years, recorders with 3 years. Check individual product pages for details.
How long does delivery take?+
Standard delivery takes 2-5 business days depending on your location. Express delivery is available for Colombo and suburbs.
What payment methods do you accept?+
We accept Cash on Delivery, Bank Transfer, Card Payment, and PayHere online payment.
Can I get a custom quotation for my business?+
Absolutely! Use our Request Quote page to tell us your requirements and we'll prepare a tailored quotation.